Restaurant Review:

GERRY'S GRILL in Tagaytay – A Filipino Kind of Service?

Valentine's Day falling on a weekend must be an unfair time to critic customer service of a restaurant. However, a truly well-managed place should find this opportunity to show its excellence.

My wife and I found ourselves in Taal Vista Lodge on this year's special February weekend. After surviving the heavily congested Aguinaldo Highway and the smokey Casino Filipino, we salivated on some well-missed Filipino dishes. As expected, we had a hard time as almost all restaurants in the

area were full. Our choice was then limited to wherever we can find an open parking slot - at Gerry's Grill.

Reception and The Bar

There were about 3 to 4 groups waiting for a table so we had to sit with them and wait as well. After about 30 minutes and only 1 group seated, we decided to move to the bar area to get a taste of their wine. To our dismay, the bar attendant did not even bother say a word while he saw us approach the bar. He did the same to the next customers who followed us. Another customer asked about his order and only then we found out that he ran out of ice and had been waiting for somebody to get it for him. In the meantime, he was just pretending to be busy and never bothered to talk to any of the customers. Because we were really hungry, we sat there for about 45 more minutes.

The Table

Finally, we got called. While walking through the place, we noticed so many uncleaned tables and we wondered why the long wait. We were about to find out...

We were led to an open area with a view of the lake. Nice! But it was so dark and there was nothing much to look at – not so nice! It was just too windy and the floor was too slippery. Before we sat, I noticed that there was a supervisor in the area who was dressed in “barong”. He was like having fun with his staff and playing around with jokes. Staff passing by simply ignored our call for attention for about 15 minutes until somebody approached us and took our order. This all happened while the supervisor was doing nothing but tell us, “Somebody is coming soon to take your order”. We couldn't help but notice that most of the staff will just pass by and go back and forth doing almost nothing. One staff took a container to pick-up the used plates in another table. He took a good long look at what he was going to do, picked-up some plates and when he realized that the container was too small, he left the whole thing on the table. We did not see him come back until we were almost done with our dinner.

Across us were a couple of foreigners who were all smiles in the beginning but as they got the same treatment as ours, they started showing their disgusts. We stared at each other more than a few times as if saying “What the hell is going on in this place?”




The Food and Drinks

The soup was too salty and the Margarita was served incorrectly. What else can I say?

Out We Go

On our way out, we saw the same thing – more vacant tables than number of groups waiting to be seated.



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